Frequently Asked Questions - FAQ
Below you will find a list of frequently asked questions. Explore the clear answers to some of your questions.
Only for implementation companies, not for end customers. Every customer/company of ours shows their ID number, without which no sale is possible.
Register an account on our e-shop, where you will provide basic information of your company. Before you can buy, your newly created account must be authorized. You will be informed about the result of your account authorization via your registered email. In some cases of authorization, you may also be contacted by our GBC Solino merchant.
Registering a new customer
Registering a new customer
The GBC Solino Authorised Customer receives full commercial, technical and service support. After logging in to the e-shop, product prices and full product PDF documentation are displayed. Authorized customers have the opportunity to register for SolaX training courses organized by the official GBC Solino importer.
If you are an end user and want to claim a product, please contact your implementation company that installed the product for you. If you are an installer (GBC Solino customer), follow the instructions in the service section.
Service and complaints
Service and complaints
GBC Solino business documents
Download business documents such as the GBC Solino General Terms and Conditions or the GBC Solino Complaints Policy. You will also find documentation regarding recycling and recycling fees.